insight
Abilities that enable deep understanding, strategic foresight, and creative problem-solving; helping to connect patterns, adapt perspectives, and craft visionary solutions in complex or dynamic scenarios.
Interpersonal Intuition
Emotional Perception
Analytical Reasoning
Judgment and Prioritization
Adaptive Thinking
Critical Thinking
Problem Sensitivity
Visionary Thinking
Creative Problem-Solving
Strategic Foresight
Pattern Recognition
Synthesis
Perspective-Taking
Observational Skills
learned connection
Insight is earned through experience, and mine began long before I reached a corporate role. Spending years as a service technician, installer, and project manager, I found myself in the homes of countless customers, often in stressful or uncertain situations. Each interaction was an opportunity to calm frustrations, satisfy expectations, or simply entertain; ensuring trust and connection while I worked. It was like constant research—observing body language, understanding unspoken needs, and experimenting with the best ways to relate to people in their own spaces.
The ability to connect with people isn’t just a skill—it’s a mindset, fueled by genuine curiosity. It’s about listening beyond the words, noticing what isn’t being said, and understanding the needs people may not even realize they have. In design, this curiosity becomes a powerful tool. It’s how patterns are uncovered, challenges anticipated, and strategies crafted that hit the mark every time. The same instinct that tailored solutions in a client’s living room now drives creative strategies that resonate on a deeply personal level. Because when you truly understand people, you don’t just meet their needs—you exceed them.
